Service Usage Policy

    Last Updated: 06.02.2025

    At MD.co.uk , we strive to provide our users with a seamless and efficient healthcare experience. This Service Usage Policy outlines the rules and guidelines for using our platform and services. By accessing or using MD.co.uk, you agree to comply with the terms set out in this policy. If you do not agree with these terms, please refrain from using our platform and services.

    1. Acceptance of Terms

    By using MD.co.uk services, including but not limited to booking appointments, accessing healthcare resources, and interacting with our platform, you agree to the terms outlined in this Service Usage Policy and our other related policies, including our Privacy Policy , Membership Policy , and Data Retention & Security Policy .

    2. Eligibility

    To use our services, you must:

    • Be at least 18 years old, or have a parent/guardian use the platform on your behalf if you are underage.
    • Provide accurate and current information required to use our services, such as personal details and medical history.
    • Comply with all applicable laws, regulations, and terms of service when using MD.co.uk.

    We reserve the right to deny access to any user who does not meet the eligibility requirements.

    3. User Responsibilities

    As a user of MD.co.uk, you are responsible for:

    • Accurate Information: Ensuring all personal, medical, and payment information you provide is truthful, up-to-date, and accurate.
    • Account Security: Protecting your account credentials (username, password) and ensuring no unauthorized access occurs. You are responsible for any activity under your account.
    • Respectful Conduct: Treating all MD.co.uk staff, healthcare providers, and other users with respect and courtesy. You agree not to engage in any harmful, harassing, or abusive behavior.
    • Service Usage: Using the platform only for lawful purposes and in accordance with this policy and all applicable laws.

    4. Prohibited Activities

    You agree not to engage in the following prohibited activities while using MD.co.uk:

    • Unauthorized Access: Attempting to gain unauthorized access to any part of the platform, other user accounts, or the technical infrastructure.
    • Misuse of Services: Using our services to harm, disrupt, or exploit others, including sending harmful content, such as malware or phishing attempts.
    • Violation of Privacy: Using the platform to collect, access, or disclose personal information of others without their consent.
    • Illegal Activities: Using the platform for any unlawful activities or in violation of any local or international laws.

    Violation of any of the above may result in the suspension or termination of your access to our platform and services.

    5. Platform Availability

    We strive to provide a reliable service, but we do not guarantee that MD.co.uk will always be available or error-free. We reserve the right to modify, suspend, or discontinue services at any time for maintenance, upgrades, or other reasons. We will endeavor to notify users of any planned outages or disruptions.

    6. Intellectual Property

    All content and materials available on MD.co.uk, including text, images, logos, trademarks, and software, are owned by MD.co.uk or its licensors and are protected by intellectual property laws. Users may access and use the platform and its contents solely for personal, non-commercial purposes. Unauthorized copying, redistribution, or modification of any content is prohibited.

    7. Third-Party Services

    MD.co.uk may integrate with third-party services, such as payment gateways, email providers, or healthcare partners, to enhance the user experience. By using the platform, you agree to comply with the terms and conditions of any third-party services that are integrated into our platform.

    MD.co.uk is not responsible for the actions, policies, or practices of third-party services.

    8. Payment Processing

    If you make any payments through the platform, such as for GP consultations or membership fees, you agree to provide accurate payment information and authorize MD.co.uk to process these payments securely. Payments are handled using industry-standard encryption, and we reserve the right to suspend your access to services if there are issues with your payment.

    9. Limitation of Liability

    MD.co.uk will not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including loss of data or personal injury, to the extent permitted by law. Our total liability for any claim arising from the use of our platform is limited to the amount you paid for the services giving rise to the claim.

    10. Changes to the Service Usage Policy

    We reserve the right to update or modify this Service Usage Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage users to review this policy periodically to stay informed about the terms of service.

    11. Governing Law

    This Service Usage Policy is governed by the laws of the United Kingdom. Any legal action or dispute arising from this policy will be subject to the jurisdiction of the courts in the United Kingdom.

    11. Contact Us

    If you have any questions or concerns about this Service Usage Policy, please contact us at:

    MD.co.uk

    Suite 248, Linen Hall 162-168 Regent Street, London W1B 5TB

    Email: [email protected]

    Phone: 020 71832362

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    MD.co.uk offers instant access to private GP appointments, consultations, and a wide range of medical services in London. Enjoy same-day care without leaving your NHS GP practice.

    Disclaimer

    The content provided on md.co.uk regarding various medical conditions and their respective treatments is intended for informational purposes only. It does not cover the full spectrum of health conditions or the array of treatment options that may be available. This information should not be considered a substitute for professional consultations with qualified healthcare professionals, including general practitioners and specialists. Accessing and using md.co.uk does not establish a doctor-patient relationship. We strongly encourage you to seek personalised medical advice from a healthcare professional before making any decisions based on the information found on our website. Your health and well-being are paramount, and professional guidance is crucial for effective health management.

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