Privacy Policy

    Last Updated: 06.02.2025

    At MD.co.uk , we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services. It outlines the practices we follow regarding data protection, security, and user responsibilities. By using the MD.co.uk platform and services, you agree to adhere to these policies and understand how your personal information is managed. If you do not agree with these practices, please refrain from using our platform or services.

    1. Information We Collect

    1.1 Personal Information

    When you sign up for our GP Membership Program or use our services, we may collect personal data such as:

    • Name
    • Contact details (email, phone number)
    • Date of birth
    • Payment information
    • Medical details as required (for healthcare services)

    This information is used to provide healthcare services, manage appointments, and process transactions.

    1.2 Usage Data

    We may also collect information about how you use our platform, such as:

    • IP addresses
    • Browser types
    • Device information
    • Pages visited
    • Interaction with the platform

    This helps us improve the platform's performance and enhance your experience.

    2. How We Use Your Information

    2.1 Provision of Services

    Your personal information is used to provide healthcare services, such as making appointments, processing payments, managing medical records, and offering customer support.

    2.2 Communication

    We may use your contact information to send important service-related updates, appointment reminders, billing notifications, and promotional materials if you've opted into receiving them.

    2.3 Customer Support

    Your data may be used to respond to inquiries, resolve issues, and ensure efficient platform usage.

    3. Data Security

    3.1 Security Measures

    We have implemented appropriate physical, electronic, and administrative security measures to protect your personal information. This includes encryption technology, secure access controls, and regular security audits.

    3.2 Data Protection

    Although we take reasonable precautions to protect your data, please note that no system is completely secure. By using the platform, you acknowledge that we cannot guarantee absolute security.

    4. Retention of Data

    4.1 Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once your data is no longer needed, we will securely dispose of or anonymize it.

    5. Sharing of Information

    5.1 Third-Party Sharing

    We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted service providers such as:

    • Payment processors
    • IT support services
    • Healthcare partners

    These providers are contractually obligated to protect your data and only use it to assist us in providing our services.

    5.2 Legal Requirements

    We may disclose your data when required by law or in response to legal requests (e.g., subpoenas, court orders, or law enforcement inquiries).

    6. Your Rights and Choices

    6.1 Access and Updates

    You have the right to access, update, or delete the personal information we hold about you. You may also request a copy of your data in a structured, commonly used, and machine-readable format.

    6.2 Opting Out

    You can opt out of receiving marketing communications at any time by following the opt-out instructions in our communications or by contacting us directly.

    7. Use of Cookies

    7.1 Cookies

    We use cookies and similar tracking technologies to enhance your experience on our platform. These cookies help us:

    • Remember your preferences
    • Improve functionality
    • Analyze usage patterns

    You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features of the platform effectively.

    8. Changes to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

    9. Limitation of Liability

    To the fullest extent permitted by law, MD.co.uk will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability is limited to the amount you paid for the specific service that gave rise to the claim.

    10. Governing Law

    These policies are governed by the laws of the United Kingdom. Any legal action or proceeding related to these policies shall be conducted in the appropriate courts located within the United Kingdom.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

    MD.co.uk

    Suite 248, Linen Hall 162-168 Regent Street, London W1B 5TB

    Email: [email protected]

    Phone: 020 71832362

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    MD.co.uk offers instant access to private GP appointments, consultations, and a wide range of medical services in London. Enjoy same-day care without leaving your NHS GP practice.

    Disclaimer

    The content provided on md.co.uk regarding various medical conditions and their respective treatments is intended for informational purposes only. It does not cover the full spectrum of health conditions or the array of treatment options that may be available. This information should not be considered a substitute for professional consultations with qualified healthcare professionals, including general practitioners and specialists. Accessing and using md.co.uk does not establish a doctor-patient relationship. We strongly encourage you to seek personalised medical advice from a healthcare professional before making any decisions based on the information found on our website. Your health and well-being are paramount, and professional guidance is crucial for effective health management.

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